Q. How long will it take to clean my carpet?
A. An average size home can take 1 to 2 hours depending on the set up, how much carpet to be cleaned, the condition of the carpet and the amount of soil and/or stains.
Q. Can I get a quote over the phone?
A. We will quote our standard prices over the phone and give you a rough estimate; however, without seeing your carpet in person it is hard to know the exact cost. There are many unforeseen conditions; such as, heavy soiling, major stains and/or pet urine or odor. We are more than happy to schedule an in home estimate when you call. There is no obligation to schedule a cleaning. A minimum charge applies to all cleanings. Black light inspections are $50 + tax. We do not provide phone estimates for mold, bio hazard or emergency water services, and are subject to a service call fee.
Q. Can I drop off an area rug for cleaning?
A. We currently don't have the space to clean rugs efficiently. When able, we can clean rugs at your home during a carpet cleaning.
Q. What is your cancellation policy?
A. We do not have a fee for cancelling prior to your appointment. However, if you do not show up, or the cleaning location is not accessible during the scheduled time, you may be subject to a trip fee of $85+tax. As much notice as possible is appreciated. It is not always easy to refill our schedule on short notice.
Q. How long does it take to dry?
A. There are several factors that come in to play. The condition and thickness of the carpet, ventilation, humidity and the weather outside, all determine when it will be dry. Average time is 8-10 hours. The technician may leave air movers as needed or they may be requested, and returned to our office the following business day by the customer.
Q. When can I walk on it?
A. We recommend you try and stay off the carpet as much as possible until dry. If you need to walk on it, be sure to wear clean, rubber soled shoes. No bare feet. Just be careful not to slip when going from damp carpet onto a hard surface. Keep animals off until dry. ( See our Post Cleaning Tips page for more info)
Q. What furniture do you move?
A. We move sofas, tables and chairs upon request. There is an additional cost for moving furniture. We can also move some dressers and beds at the discretion of the technician once on-site. We don’t move china cabinets, electronics, pianos and the like. We ask is that you remove breakables and knickknacks from the furniture you want moved.
Q. Do fabric protectors really work?
A. Fabric protectors won’t prevent your carpet from getting dirty. Their purpose is to protect your carpet from stains and prolong the life of the fabric, which they do very well if properly applied. Response time for getting a spill cleaned up to prevent staining is 15 minutes or less with fabric protectors.
Q. How do you treat pet urine and odor?
A. Because dogs and cats don’t sweat, their urine contains alkaline salts which absorb moisture out of the air. Thus, pet urine never really dries. It becomes a feeding ground for bacteria which causes odor, staining and discoloration. Minor conditions can be handled with a combination of surface treatments or saturation into the carpet and pad. Major conditions sometimes require pad replacement and floor treatment in addition to treating the carpet. Pet oils (causing odor) are also treated the same way.
Q. Why do I need a black light inspection?
A. If there is or was a pet living at the residence, our policy is to inspect your carpet by performing a black light inspection to determine if there is urine. Many pet owners don't know the extent of urine until they have seen it with a black light. The inspection fee is $50+tax. This helps prevent any surprises for both the customer, and our carpet technicians, as well as allows us to come prepared for the proper treatment on the day of the cleaning. In severe cases, treatments require 24-48 hours for the process to work, thus requiring multiple visits.
NOTE: Prior to any inspections or estimates, please have all areas to be cleaned clear of belongings and furniture to maximize the inspection process. For black lights, areas being inspected must be dark enough in order to see the urine deposits. Not everyone has window coverings. We can bring black plastic to temporarily cover windows.