On the scheduled day of your cleaning, we will need your assistance 
to make the areas you want cleaned as accessible as possible.


• Please arrange for a parking spot as close to your front door or other point of entry as possible
• Remove all breakable items from the cleaning area and store in a safe place (lamps, collectibles, etc.)
• Other than large furniture, remove all items from the floor (waste baskets, potted plants, brief cases, toys, etc.). If you are physically unable to move things yourself and cannot arrange for help, we will be more than happy to assist. Please pin up or tuck in bed spreads and dust ruffles. Drapes can either be hung up on the end of the rod, gently draped over each other or the ends placed in a plastic garbage bag. Extremely large or heavy items will remain in place (i.e. entertainment units, china cabinets, pianos). We will clean up to the outside edges.
• Medium-sized furniture (i.e. tables, coffee tables, end tables, wing back chairs, recliners, sofas) can be moved, the area cleaned, and returned to their location. We will place protective padding under furnishings with wood or metal feet to protect the carpet and the furniture. Some furniture is best left off the carpet until completely dried. We will discuss options during your appointment.
• Have a safe place for your pets to stay. Doors will need to be left open during the cleaning process and would not be good if Fido or Fluffy escaped. We cannot be responsible for searching for your pets. 
• Tell us your every concern. Point out spots and spills and tell us what they are.
• If vacuuming is needed, we will pre vacuum your carpet prior to cleaning, but if you would like to knock dust and cob webs off base boards and from the back of furniture we recommend doing so prior to our arrival. If we have to spend extra time vacuuming heavily soiled carpet, there may be an additional charge. If you would like to speed up the cleaning process, you can always vacuum ahead of time. 
• If we are cleaning your upholstered furniture please have the pieces easily accessible from all sides and away from any breakable objects or delicate flooring. We can clean your sofas or chairs over the carpet/rugs being cleaned that day or if necessary we can clean them outside or in your garage. Furniture should not be used until completely dry.

For questions prior to our arrival, please call us @ 907-789-3200

If you have any problems, or an area of concern after you cleaning is completed, 
please let us know within 1 week and we will be happy to come back and address any issues.